Booking & Deposit (confirmation of booking)- Please read Wedding date and Venue changes below.
Wedding dates will be held for 7 days to confirm your booking, after which dates are released and costs may increase.
If you would like to proceed with your order, a 20% non refundable deposit together with your signed confirmation form will be required to reserve your date. I am unable to guarantee your date without a deposit.
When completing confirmation of your Wedding Cake from from The Cake Fairy, the buyer accepts the Terms and Conditions on this website which may be modified or amended occasionally without notice.
Late order wedding cakes
Wedding cake orders placed within 6 weeks of the wedding date will require full payment on ordering.
Consultations for last minute orders cannot be guaranteed due to the timescales involved, cake samples may be sent on payment of order, dependant on time before wedding.
The final balance is due 1 month before the wedding date.
As this is a very busy time for brides, an email reminder will be sent to you.
Please note: Wedding cakes cannot be released for delivery or collection until full wedding cake and delivery/set up payment is received; therefore it is advisable that payment be cleared at least 4 weeks before your wedding date so as to allow time for work to be carried out on your cake .
Unfortunately cash on delivery cannot be accepted.
Bank transfer is the preferred method of payment
Bank details will be set out on your wedding cake invoice.
Alterations to orders must be confirmed in writing and may be subject to an additional charge. Any changes made less than 6 weeks prior to delivery cannot be guaranteed, although every effort will be made to accommodate required alterations.
If your design could be compromised in any way due to weather or travel conditions, The Cake Fairy retains the right to alter slight aspects to ensure your Wedding Cake is at its best. You will be notified of any changes which will be minimal.
Wedding date and venue changes
We will endeavour to accomodate changes to your wedding date, or venue, although this cannot always be guaranteed, due to other wedding bookings and deliveries on the same day; in which case, your deposit will be lost.
Changes of date later than the agreed wedding date may incur extra charges due to the increase in materials used.
Deposits are non refundable and non transferable due to any loss from turning other bookings away
Cancellation by client up to 4 weeks before wedding date will result in loss of deposit plus any costs for work already completed.
Cancellation by client within 4 weeks of the wedding date will require full payment
We, The Cake Fairy, retain the right to cancel a booking in very exceptional circumstances beyond our control; such as extreme family ill health, fire, flood or adverse weather conditions, in which case all money paid will be refunded in full but no further compensation will be payable.
Deliveries & collection
If you wish to collect your cake, instructions can be issued for set-up at your venue.
Once the cake had been collected by the client or delivered and set-up by The Cake Fairy, all responsibility will be with the client.
All cakes contain nuts so will be unsuitable for people with nut allergies.
Cakes or sugar items must not be refrigerated unless advised.
Please be aware that sugar flowers and models are not edible, due to wires or supports within, these items can be kept as a memento (in a glass cabinet is Ideal).
The Cake Fairy cannot accept any responsibility for injury that may arise from the use of non edible items or cake jewellery on wedding cakes, it will be the responsibilty of the client to ensure these items are removed before serving .
Important note: please be aware that some flowers are not suitable as a decoration for wedding cakes, due to toxins or moisture damaging the cake icing, so it is always best to check with your florist.
If you are considering fresh flowers for your wedding cake, i will be happy to set up your wedding cake at the venue for your florist to decorate.
The Cake Fairy cannot be liable for any contamination to your Wedding Cake or damage to the icing due to fresh flower decoration by your florist.
Hired items will be required back as noted on the confirmation form or as arranged with the client.
Later returns can be arranged by phone, subject to other bookings and availability.
Please note: Mileage equalling Delivery and Set up costs will be charged for items that require collection from your venue by The Cake Fairy- this charge will be taken from your hire deposit
In the very unlikely case of a complaint, proof of the problem must be produced within 48 hours of the Wedding date, to ensure we can look into the matter properly.
Assuring you of our best attention at all times
The Cake Fairy